FAQ
Find answers to common questions. Need more help? Contact our customer support.
General
Why FEND?
FEND keeps your airways hydrated even when the air is dry and your body needs water. Without proper hydration your airways get dirty quickly and generally dysfunction. FEND works by placing a special salt that is already in your airways (calcium chloride) exactly where it is needed (in your nose and windpipe) with a trace of magnesium.
Why do I need FEND?
The earth’s ecosystems are drying out. Plants, topsoil, and human airways are all at risk with global warming. Human airways are especially at risk, since we breathe too frequently through our mouths, and live indoors, where the air is extra dry.
Dehydrated, our upper airways dysfunction, with breathing difficulties, hoarseness, and disrupted air flow. Inhaled particles also clear less well from dehydrated upper airways. A couple puffs of FEND rehydrates, like several hours of nasal breathing.
How does FEND work?
FEND salts pull water from epithelial cells by osmosis and restore the hydration of our upper airways that we have when we slow nasal breathe. And since calcium, unlike sodium, moves slowly and passively into surrounding tissues exactly as it enters your body when you swallow a calcium pill, it hydrates for 4-6 hours, and is safe.
How is FEND different from a typical nasal spray?
FEND uses (slow clearing) calcium salts, while most nasal salines are based on (fast-clearing) sodium salt, and it has a droplet size that places the salts in your larynx and trachea, which other nasal salines don’t do. This combination of the kind of salt and where the salt goes gives FEND its effectiveness as a unique means of upper airway hydration.
How should I feel after using FEND?
Fending gives you the feeling of a deep breath of sea air. It leaves your nose wet on the outside, and feeling fresh, and watery, on the inside. You can feel FEND in your larynx, if you have sensitive vocal folds, like a singer. Occasionally people sneeze when they FEND. This is a sign of FEND cleansing.
FEND is drug-free.
Should you experience any symptoms after FENDing that persist or seem out of the ordinary, we recommend consulting with your doctor.
How often should I reorder FEND?
Each FEND device comes with approximately 30 days worth of solution assuming you use FEND up to three times per day. You can purchase in whatever frequency you'd like depending on the needs of you and your household with this in mind.
Product Safety
How do I use FEND?
FEND is easy to use. Simply hold the device a couple inches from your nose, then squeeze and hold the top and bottom of the device together firmly while taking a deep breath through the nose.
When you are able to hear the sound of your deep inhalation, that means you are doing it right, filling your upper airways as completely as possible each time.
How often should I use FEND?
We recommend taking 2 deep breaths of FEND 3 times per day. The benefits last up to 6 hours per use. You can use FEND more than this if you'd like!
How quickly does FEND take effect?
FEND begins to take effect within minutes!
What do I do if my FEND doesn't work right out of the box?
First try priming the device, just like when you get a new soap dispenser or lotion. Squeeze the top and bottom of your new FEND together a few times in order to create a mist.
If this doesn't work, please contact our Customer Care team at HelloFEND@sensory-cloud.com so we can help!
How do I get my FEND to make a mist rather than a stream?
After your device has finished misting, it may turn into a stream. However, if your FEND is more of a stream or jet and does not mist, first try squeezing with firm, even pressure.
How do I fix the liquid build up?
The liquid may build up or "drool" around the nozzle if the device is not squeezed firmly enough or if it is used at a backward angle. Simply shake out the “drool” to unblock the nozzle and allow the mist to come out, then be sure to squeeze the device firmly with even pressure.
Product Safety
Is the FEND solution safe?
Our FEND solution consists of water + calcium chloride + trace of magnesium your airways need.What makes it unique is the proprietary proportion of each in the solution. The solution does NOT contain any drug element and is safe to use.
How often is it safe to use FEND?
For the most efficient use of FEND, we recommend inhaling the mist deeply twice. It is best to use FEND three times per day, as the effects last up to 6 hours, but it is safe to use more frequently, if needed.
Is FEND safe to use with my child?
FEND is a safe and drug-free. Safe for anyone to use, kids included. If you have any concerns, please consult your doctor before regular use by your child.
Can FEND help with allergies?
Airborne contaminants can carry many different elements, such as smoke, pollutants or allergens. In all cases, FEND strengthens your body’s natural ability to help keep the upper respiratory airways and ultimately, your lungs cleaner and healthier.
If you have any specific concerns based on your personal situation, we recommend you consult your doctor before regular use.
Is FEND safe to use if I am pregnant or have another condition, such as hypertension, diabetes for example?
FEND is a drug-free, preservative-free, and safe to use. With all medical conditions, we recommend consulting your doctor before regular use.
Orders, Returns, and Refunds
How do FEND subscriptions work?
Subscribe to FEND by selecting the subscription option before adding the product to your cart. You can customize your subscription by quantity and shipment frequency, and have the ability to modify and/or cancel your subscription at any time.
If additional assistance is required, please contact our Customer Care team at helloFEND@sensory-cloud.com and we would be happy to help you.
Where do I manage my subscription?
You can log in to manage your subscription here. Once logged in, you can modify or cancel your subscription to fit you and your family's FEND needs.
If additional assistance is required, please contact our Customer Care team at helloFEND@sensory-cloud.com and we would be happy to help you.
Who is your shipping carrier?
We use UPS, USPS, and FedEx as our shipping carriers.
Do you ship to PO Boxes?
We recommend shipping to a physical address, as we cannot guarantee shipment through USPS in order to ship to a P.O. Box.
Can I place an order outside the United States?
Currently we are shipping orders only within the United States.
How long will it take to receive my order?
Orders are typically fulfilled from our warehouse within 24-48 hours of being placed. Usually, orders will be delivered within 5 days of being fulfilled, depending on carrier volumes, unforeseen delays, and weather.
As soon as your order is shipped from our warehouse, you will receive the tracking information via email. If this is not the case, please email HelloFEND@sensory-cloud.com and our Customer Care team will be able to provide information relating to the shipping status of your order and any other info you may need.
How do I change my order to provide a new shipping address?
Our orders are processed quickly, so we are unable to modify or canccel the order once it’s processed.Please email hellofend@sensory-cloud.com and our Customer Care team will be able to make adjustments to your shipping address if it has not yet been processed.
How do I change the credit card I used to place my order?
We are unable to change the credit card for an order that has already been placed.
You can update your subscription information for future orders by logging into your account via this link: https://www.hellofend.com/account/login
If you have any issues, please email hellofend@sensory-cloud.com and our Customer Care team will be able to help with the credit card adjustment you need.
How do I return my order?
We want you to be delighted with your FEND. If you have any issues or wish to return your order, you can reach out to the Customer Care team by emailing HelloFEND@sensory-cloud.com to make a return or exchange for an order you’ve received.
How do I cancel my subscription order?
If your subscription charge date is coming up, you can log in to your subscription here and modify or cancel at any time.
If your order has already been placed, please contact our Customer Care team at helloFEND@sensory-cloud.com for additional assistance.
Sales, Marketing, and Partnerships
I am interested in purchasing large quantities of FEND for my organization/employees. Who do I connect with?
If you have any questions about these types of partnerships, feel free to reach out to us at hellofend@sensory-cloud.com and we will connect you directly to a representative that can help you with orders for organizations/groups.
Who do I connect with to discuss marketing and partnership opportunities?
Please reach out to us at hellofend@sensory-cloud.com and we will connect you directly to a representative that manages our marketing and partnerships.
Contact Us
Questions? We're here to help.
Take 3 deep breaths, 3 times a day for 4-6 hours of benefits. One bottle lasts 30 days. Free shipping, cancel anytime.